Terms & Conditions

Gigiddy is a platform connecting gig-goers, artists, and venues by listing and promoting live events.

The Platform enables artists and venues to publish event listings and enables gig-goers to discover those events. Features include account creation, profile management for artists/venues, publishing event details (time, date, location), and viewing public listings.

Artists can also add gigs by speaking them aloud instead of typing, message venues directly, and apply to gig requests that verified venues post; venues can post those requests and reply to applicants. Gig-goers can save gigs, follow artists and venues, and set up alerts for the kind of gigs they want to hear about. Notices reach you by email and, where you switch them on, by browser push notification.

To help you discover gigs in your local area, we may request your location via browser geolocation. This is entirely optional, and you can use the Platform without it by typing a town or postcode instead. Once you choose a location we remember it on your device so the app opens where you are. It is not stored in our database or tied to your account. If you set up a gig alert we also save an approximate location against that alert so we can email you matching gigs. How this is stored and for how long is set out in our Privacy Policy.

The Platform includes levels and progress earned through using it. These are a bit of fun to encourage activity: they carry no monetary value, cannot be exchanged or transferred, and we may adjust how they are earned or displayed at any time.

The Platform is provided “as is” and “as available”. We aim for high availability but do not guarantee uninterrupted or error-free operation.

• You create an account with a valid email and secure password. You keep your credentials confidential and remain responsible for activity on your account.
• Users under 18 may sign up. Parents/guardians may contact us to request account removal.
• We may refuse, suspend, or terminate accounts where we reasonably believe the Terms are breached or misuse occurs.

• We are not a party to arrangements between users, including attendance, bookings, payments, or any venue policies. That includes anything arranged through gig requests, applications or messages: fees, cancellations and conduct at the event are between you and the other party.
• We are not responsible for event cancellations, postponements, refunds, or any third-party content or services (including Spotify embeds).
• We rely on third-party providers to run parts of the Platform: Stripe (payments), Google (maps and place information) and OpenAI (speech-to-text and text processing). Using features built on them is also subject to their terms.
• Third-party services you use through links or embeds operate under their own terms and privacy policies.

• We send transactional emails (e.g., account, security, and operational notices).
• We send reminder emails to artists and venues to promote and manage gigs.
• We send marketing newsletters to gig-goers where they consent; recipients can unsubscribe at any time.
• Where you switch on browser push notifications, we send gig and account notices to that device. You can turn them off in your browser or in your settings at any time.

• Paid plans are available to artists. The price and the billing cycle are shown at checkout before you pay, and the plan renews automatically at that price until you cancel.
• We use Stripe to take payment. By paying on the Platform you also agree to Stripe’s terms and policies. We never receive your card details. The card fields are Stripe’s and the card goes straight to them.
• You can cancel at any time from your profile. Cancelling stops the next payment; it does not cut your plan short. You keep the paid features until the end of the period you have already paid for, and the account moves to the free plan on that date. Nothing switches off on the day you cancel, so there is no part-period to refund.
• Changed your mind? While a cancelled plan is still running you can turn it back on from the same place, and billing simply carries on as before.
• If a renewal payment fails, we give the card a short while to go through. If it still doesn’t, the paid features switch off and the account returns to the free plan. You can subscribe again whenever you like.
• We may change plan prices or what a plan includes. Changes apply from your next billing period, and we’ll tell you before they take effect.
• None of the above affects your statutory rights as a consumer, including any right to cancel or to a refund where the law gives you one.

• We suspend, restrict, or terminate access where we reasonably believe there is a breach of these Terms, risk to users, unlawful activity, or platform abuse.
• You can delete your account yourself, from your profile settings. It is immediate and permanent, so we can’t undo it or get your gigs back afterwards. If you’d rather we did it, email support@gigiddy.co.uk.
• Venue owners: deleting your account removes your account and your ownership of the venue, but a venue that has been named and has gigs against it stays on the site as a public listing, unlinked from you. That's deliberate: otherwise every artist who played there would lose that gig from their history, and nobody at the venue could claim it again. A venue you never finished setting up is deleted with the account.
• Deleting your account also stops any paid plan on it, so you won’t be billed again. Because the account and its features go immediately, there is nothing left to run the rest of the paid period out on, and that period is not refunded. If you want to use what you’ve paid for, cancel the plan and delete the account at the end of the period instead.

These Terms are governed by English law. The courts of England and Wales have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Platform.